Guarantees
Details of the guarantees offered by GINGER WEB HOSTING
Product Guarantee
Shared Web Hosting
All web hosting packages offered by Ginger Web Hosting include a full 30 day money back guarantee which begins on the day of the subscription (except if indicated otherwise on the package). To claim a refund, the client has to make the request from the customer area by opening a ticket. For hosting packages offering a free domain name, the value of the domain name will be subtracted from the amount refunded in order to prevent fraud and abuse.
Dedicated Web Hosting
All installations, security and management of dedicated servers by Ginger Web Hosting are offered with a full money back guarantee as long as you let us know your dissatisfaction within 30 days from the date of your subscription (unless indicated otherwise on the package). Initial server setup is not refundable (first monthly rental fee), as well as annual prepayments. Ginger Web Hosting is not responsible for any problems on your servers, which could be due to software you installed yourself. All interventions outside dedicated server management packages will be charged.
Domain Names
Domain names are registered in the customer’s name for the period chosen during the order and are therefore non-refundable. At any time, the client can transfer his domain name to another registrar or change his DNS to point to another server.
SSL Certificates
All SSL certificates issued through Ginger Web Hosting are covered with a full money back guarantee of 21 days. To do this, simply make the request from the customer area by opening a support ticket.
The only warranties for SSL products are offered by the issuing authorities only. Amounts are subject to error and change without notice. It is your responsibility to verify these. In no event Ginger Web Hosting can be held responsible for errors.
Web Development
Refunds are not offered on web development services and website design (unless otherwise agreed in prior writing authorization and agreed by both parties). An initial deposit is always required which is refundable well. All in order to ensure exceptional quality work on all the development done by the team at Ginger Web Hosting.
SEO
No refunds are offered on website SEO (Search Engine Optimization) development. No search engine ranking/position will be guaranteed. The evolution of a website in search engine ranking/positioning is determined by the customer’s commitment to the process and actions taken by Ginger Web Hosting.
Hardware and Software
Server availability
Because of the instability of Internet networks, Ginger Web Hosting is unable to ensure 100% uptime availability of servers. But due to the quality of the infrastructure, Ginger Web Hosting ensures availability of at least 99.9%. However, offline times are expected for restarts due to maintenance and updates, or unforeseen equipment malfunction. All of this for the unique goal and the sole aim to always offer the best web hosting services on the market. For prolonged outages, a partial refund may be issued.
Scripts and software installed by the customer
Ginger Web Hosting makes no warranty on the scripts and software developed by the customer.
Hosted data
Ginger Web Hosting performs a full backup of the data on its servers every 24 hours. These backups are stored on external servers. In the event of a major problem and/or unforeseen circumstances, S Ginger Web Hosting has the ability to restore the latest backup and in order to put the servers back online.
Ginger Web Hosting will not be held responsible for data loss and/or data corruption of customer accounts on the servers. The customer is responsible for the data stored on the server.
Customer Support
Ginger Web Hosting is committed to providing bilingual technical support, at the earliest, 24 hours a day via the client area through support tickets. Telephone support is only available during opening hours. Support is always faster during office hours.
Price Accuracy
The prices offered on Ginger Web Hosting’s website are indicated in the ordering section. Prices may slightly vary during payment due to currency conversion. All products and services are billed in UK pounds. Prices for SSL certificates, shared web hosting, domain names, new orders, and renewals are subject to change without notice. Shared web hosting renewals and domain name renewals are also subject to change without notice (unless prior statements, annual promotions, etc…).
Refund Policy
Refund processing methods are left to the discretion of Ginger Web Hosting. It is possible that Ginger Web Hosting chooses to reimburse the customer with a method other than the one the customer used to order the products and services. However, the majority of refunds are usually made with Paypal.
All warranties are subject to change without notice. At any time, Ginger Web Hosting can review and modify the above. It is your responsibility to come check them regularly. Ginger Web Hosting cannot be held responsible for your dissatisfaction due to matters specified in this agreement. For questions or any comments, please contact us.
